- Economic aspects, Economic aspects of Emotions, Emotions, Employee motivation
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural."
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Character
Classical in form, grave, earnest and character-led.
- classical in formformally daring
- gravecomic
- earnestironic
- character-ledplot-driven
- sparerichly built
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About the book
- Author
- Arlie Russell Hochschild
- First published
- 1983
- Pages
- 330
- Publisher
- University of California Press, unknown
- Editions
- 9
- Language
- English, Japanese
- ISBN
- 9780520951853
Where to read
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On Open Library, 1 have read it and 23 want to.
“In a section in Das Kapital entitled "The Working Day," Karl Marx examines depositions submitted in 1863 to the Children's Employment Commission in England.”
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