- Hospitality industry, Customer services, Customer relations, Hotels
"Blending thought-provoking ideas with down-to-earth advice, this book reveals why creating an intimate, positive, and long-lasting connection with customers is the key to success for the twenty-first-century organization, and illustrates how leaders in any field can accomplish this goal.
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Character
Warm, spare, contemporary and classical in form.
- warmbleak
- sparerichly built
- contemporarynostalgic
- classical in formformally daring
- earnestironic
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About the book
- Author
- Jonathan M. Tisch
- First published
- 2007
- Pages
- 272
- Publisher
- Wiley, Wiley & Sons, Incorporated, John, Wiley & Sons, Limited, John
- Editions
- 3
- Language
- English
- ISBN
- 9780470404638
Where to read
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